*UPDATE* As of 24th July in line with new government regulations, all customers will be required to wear face coverings in shops and supermarkets. As such we reserve the right to refuse entry to anyone not wearing a face covering from Friday 24th onwards. (Exceptions apply for children under 11 and for those with certain disabilities.) We plan to have some masks available to purchase at the door however stocks will be limited so please do not rely on this if possible.
Click here for the governments full guidance on face coverings, when to wear them and who is exempt.
Under the new government guidelines, garden centres in England are allowed to open to the public as of Wednesday 13th May 2020 as long as precautions are made with regard to social distancing.
We will be implementing new measures to ensure the safety of both our customers and our staff.
We ask all of our customers to please be aware of these measures and to make allowances for the changes when shopping with us.
As in many other shops, Customer numbers within the store will be limited. At busy times there will be a controlled queuing system outside.
To assist with limiting the numbers of customers in store we would recommend that only 2 people per household visit us in store. To accommodate anybody wishing to accompany elderly relatives or anybody who has small children we can be flexible to a maximum of 4 people per party. We usually love to welcome well behaved furry friends but it would help as at the moment if they could stay home. We won’t ever turn them away though.
It is important that customers have an idea of the products that they wish to buy before arriving, prolonged browsing within the store will hold up the flow of customers and mean that customers are here for a lot longer than they need to be. Please prepare a list before visiting to help you make your purchases.
The store will have navigation markers and signs to aid customers in finding the products that they are looking for and to aid with social distancing.
The Till area will have spaced queuing, as well as screens for the protection of staff and customer alike.
Payment by contactless card is preferred, however we will be happy accept cash and vouchers.
Our normal opening hours will apply, however please note The Coffee Shop will remain closed until further notice.
Unfortunately for the time being, our toilet facilities will be much more limited. The normal ladies and gents will be closed to the public and designated staff only. Only our single disabled toilet will be available to all customers, so please plan accordingly. Our wheelchairs and scooter will also be unavailable during this time. Please bring your own if required.
We are suspending our dog friendly policy for now. Please do not bring your dogs to the store (except guide dogs if absolutely necessary) during this time.
We will be continuing with our delivery service for those customers who do not wish to visit the store. Please see full details here.
Please be responsible and respectful to both staff and other customers, these are difficult times that can be frustrating but we are all in this together and only by working together can we re-open with safe and relatively stress free conditions.